We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at shannon@teethobsessed.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at shannon@teethobsessed.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at shannon@teethobsessed.com.
We want you to be completely satisfied with your purchase from our Teethobsessed shop. If for any reason you are not satisfied, we are happy to offer a return or exchange within 30 days of the purchase date. Please note that all items must be in their original condition with tags attached and unworn.
Return Process To initiate a return, please follow these steps:
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Contact our customer service team at shannon@teethobsessed.com within 30 days of the purchase date to request a return.
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Once your request has been approved, we will provide you with a return shipping label.
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Pack your item(s) securely in the original product packaging, if possible. Please include all paperwork, parts, and accessories. All products must be returned in good condition to ensure full credit.
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Affix the shipping label to the outside of the package.
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Drop off the package at the carrier's nearest location.
Refund Process Once we receive your return, we will inspect it to ensure it is in its original condition. If it meets our return criteria, we will issue a refund to your original payment method. Please note that it may take up to 7 business days for the refund to appear in your account.
Exchange Process If you wish to exchange an item, please follow the return process outlined above and indicate that you would like an exchange. Once we receive your return, we will issue a refund for the original item and you can place a new order for the desired item.
Non-Returnable Items We do not accept returns on the following items:
If you have any questions about our return and refund policy, please contact our customer service team at shannon@teethobsessed.com.
